Transactional Email FAQs

Oracle Marketing Cloud - Eloqua Transactional Email App - Frequently asked questions and common challenges related to the Transactional Email for Eloqua app.

How do I use data from my transactional event in an email?

You can utilize the Transactional Email Cloud Content on your email to reference any field you have mapped in your event setup, in addition to the typical Eloqua Contact fields.

How many Transactional Email Cloud Contents can I put in an email?

The app now supports adding multiple Cloud Contents to a single email as you may occasionally want to support personalized content both above and below a non-Cloud Content section. However, we recommend keeping the number of Cloud Content sections to the minimum necessary for your use case in order to keep processing as fast as possible.

How do I send a transaction event to the app?

We have a helpful guide for sending transaction events here: https://docs.relationshipone.com/docs/sending-transaction-event-notifications

Can I be notified if the app's Eloqua OAuth needs to be manually reauthorized?

Yes! Navigate to the app's install configuration and expand the green 'Notification Settings' bar at the top. Enable the 'Expired Eloqua Oauth' toggle and enter the email address(es) (comma separated) you wish to be notified in the event that the app need to be reauthorized with Eloqua.

Have a question not answered here or elsewhere in the user guide?

Submit a ticket to our team here: https://support.relationshipone.com/