Transactional Email FAQs

How do I use data from my transactional event in an email?

You can utilize the Transactional Email Cloud Content on your email to reference any field you have mapped in your event setup, in addition to the typical Eloqua Contact fields.

How many Transactional Email Cloud Contents can I put in an email?

The app now supports adding multiple Cloud Contents to a single email as you may occasionally want to support personalized content both above and below a non-Cloud Content section. However, we recommend keeping the number of Cloud Content sections to the minimum necessary for your use case in order to keep processing as fast as possible.

How do I send a transaction event to the app?

We have a helpful guide for sending transaction events here: https://docs.relationshipone.com/docs/sending-transaction-event-notifications

Can I be notified if the app's Eloqua OAuth needs to be manually reauthorized?

Yes! Navigate to the app's install configuration and expand the green 'Notification Settings' bar at the top. Enable the 'Expired Eloqua Oauth' toggle and enter the email address(es) (comma separated) you wish to be notified in the event that the app need to be reauthorized with Eloqua.

Why didn't I receive an email, but the reporting says status 'Success'?

The in-app reporting for the event shows the status of the app's portion of the process which includes mapping data to Contacts and Custom Objects and sending an email deployment notification to Eloqua. If each of those steps complete successfully, the event reporting will display a status of 'Success'. For reporting on the email send, it is recommended to use Eloqua's email reporting tools.

What timezone does the reporting use?

The app reporting uses a 24-hour clock and zero UTC offset as denoted by the Z at the end of the timestamp. To adjust for your own timezone, simply add or subtract whatever your timezone's offset is from UTC. For example, Eastern Standard Time is UTC -5:00. Therefore, a timestamp of 2020-01-02T13:23:45.678Z in EST would be 2020-01-02T08:23:45.678Z-5:00 or 8:23am.

Have a question not answered here or elsewhere in the user guide?

Submit a ticket to our team here: https://support.relationshipone.com/