Add Connections

A single connection is likely all that you will need as the NetSuite CRM Connector app has been optimized to allow simultaneous integration calls with NetSuite. For complex integrations, you may want to have a connection for inbound data imports and a separate connection for outbound activity. Additionally, you can connect multiple NetSuite CRM instances to a single Eloqua instance.

To create a new connection, you will need the following:

• A Consumer Key and Secret - you can generate these in Netsuite under Setup > Integrations > Manage Integrations
• Access Key and Secret - you can generate these in Netsuite under Setup > Users/Roles > Access Tokens

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Authentication Method Update

New Netsuite connections are required to utilize token-based authentication as described on this page. Existing connections are currently still able to utilize basic authentication (username and password). However, it is highly recommended to switch to token-based authentication for both improved security and because basic authentication will be deprecated in the future.

• Your NetSuite instance Account ID - you will find this in Netsuite under Setup > Setup Manager > Company Information
• A NetSuite integration Application ID - you can use an existing or create a new integration under Setup > Integration > Manage Integrations. If creating a new integration, be sure that it is using User Credentials for the authentication method and the integration is Enabled

Click on +Add Connection to add a new connection between Eloqua and NetSuite CRM.

Give your connection a Connection Name, provide the Consumer Key/Secret, Access Key/Secret, Account Number, and your NetSuite integration Application ID. Click Verify Credentials to check your settings before moving on.

Once your NetSuite credentials have been verified, toggle to include or not include Custom Fields in this connection and click Get Connected. Please note, this may take a few minutes. Once the connections have been verified, click Save to save your connection. If there is an error when verifying your credentials, Save your connection and please contact your NetSuite administrator to verify your user access. You can then edit your connection and click Verify Credentials to run another integration test.

Once you have created a NetSuite connection, the next step is to create Imports and Actions.